Start with the account, not the total
Check the account reference, customer details and property information shown on your statement. If you rent an apartment, confirm that the bill relates to your unit and that you understand whose name the account is in. An address mismatch is a reason to clarify the bill before acting, not to guess.
Compare the billing dates with your move-in date and any previous statement you have. A bill received this month may cover an earlier period. Your tenancy agreement helps establish which periods you have agreed to pay for; the bill alone does not explain that arrangement.
Read the components separately
| What to look for | What to check |
|---|---|
| Consumption | Look for the electricity and water usage recorded for the period. Electricity is commonly expressed in kWh; water units should be read exactly as stated. |
| Meter readings | If readings and their status are shown, check the dates and whether they are actual or estimated. Do not assume every statement follows the same layout. |
| Current charges | Distinguish charges for this period from earlier amounts. Use EWA’s current tariff information for rate questions. |
| Balance and adjustments | Look for earlier unpaid amounts, credits, payments or adjustments that affect the final balance. |
If something looks unfamiliar
Compare like-for-like periods rather than totals alone: a longer billing period or more cooling use can affect consumption. These are possible explanations, not a assess of your account. If the figures still do not make sense, contact EWA through the contact options on its website. Have your statement available, but do not share passwords or one-time codes.
A guide, not an account assessmentField labels, charges and procedures can change. For your account balance, applicable tariff or a disputed entry, consult EWA’s official website and its current guidance.